At Ellarose-london , we want every piece of dress you purchase from us to be the star of your wardrobe. But if your purchase isn't quite right for you, don't worry: our returns process is simple and hassle-free.
Deadline for Return
You have 30 days from the delivery of your order to request a return.
To be eligible, the item must be unused, in its original condition, and with all packaging included.
At Ellarose-london, we never charge restocking fees: what you see is what you get, and that applies to our returns policy as well.
How to Start a Return
To get started, write to us at info@ellarose-london.com indicating your order number.
Changes and Replacements
Would you prefer to exchange one item for another?
Simply mention it when contacting us and we'll help you find the perfect option for your wardrobe.
Refunds
Once we receive and inspect your return, we will issue a refund to your original payment method within 7 business days .
Please note that your bank or payment provider may need a few additional days to process and reflect the transaction.
Do you have any questions?
If you need more information or have any questions about returns, we're here to help. Email us at info@ellarose-london.com anytime.
You can also contact us via Instagram @ellarose_london_ we will also respond to your questions there!
At Ellarose-london , we want your styling experience to be as satisfying as the photos you take wearing your new dresses.
